How can we help?

Can't find it here? Email support@givevillage.com.

For Organizers

How do I set up a campaign?

Organizers create and manage campaigns in the Village web portal. Sign up there, or email us first if you have questions.

How do participants join my campaign?

Once your campaign is set up, participants get an invitation. They download the Village app, record a video, and send it.

How do I track campaign progress?

The web portal shows donations, participant activity, and campaign milestones as they happen.

How do payments work?

Your organization connects its own Stripe account. Donations go straight there. Village never holds your money.

For Participants

How do I get the app?

Download the Village app from the App Store or Google Play after you've been invited to join a campaign.

How do I record a video?

Open the app and tap record. Say what you're raising money for and why it matters. We provide sample videos and guidance to get you started.

Who sees my video?

Only the people you send it to. There's no public feed and no social media sharing.

How do I thank my supporters?

They gave. Thank them. After each donation, the app prompts you to record a personal thank-you video.

Safety & Privacy

Is Village safe for students?

The parent holds the phone. The young person can tell the story. The adult owns the account, chooses who receives the message, and sends it. There are no student accounts. Organizers see every video and can require approval before anything goes out.

Is there any public sharing?

No. There's no public feed and no social media sharing. Every video goes directly to the people the sender chose.

Still have questions?

Email us and tell us what you're trying to do.